Privacy Policy

Clínica do Nariz e Face is the entity responsible for processing your personal data. It hereby makes a commitment on this matter, with the aim of strengthening and consolidating the relationship of trust and proximity with its clients. Clínica do Nariz e Face hereby informs its users that this Privacy Policy details how personal data will be collected and subsequently processed, without omitting the rights that users enjoy as data subjects.

The data collected through our website (www.clinicadonarizeface.com) is processed in compliance with the principles set out in Regulation (EU) 2016/679 of 27 April 2016 on the Protection of Personal Data, which came into force on 25 May 2018. Any questions or clarifications about our Privacy Policy should be submitted through the following contacts: email clinicadonarizeface@gmail.com; telephone +351 915 808 584; address Rua Orfeão do Porto, 52, 4150-798 Porto.

BACKGROUND

The priority of Clínica do Nariz e Face is the protection of your personal data: it belongs to you. Under no circumstances will you be obliged to provide the data requested by Clínica do Nariz e Face. However, if you do not give your consent and refuse the collection, Clínica do Nariz e Face will not be able to respond to your request. We hereby commit to processing only the personal data necessary to provide you with the best services.

We want to earn your trust and for you to feel that, with us, your personal data is safe, because our mission is to protect it, recognising that your privacy is a sphere we do not want to invade. We will therefore always be aware of our responsibilities as an entity that collects and processes personal data. Our commitment is to process only the data strictly necessary for our services. We want to earn your trust and, as proof of this, we will always be committed to protecting all your information and privacy with the utmost seriousness.

CONSENT

Which personal data do we use and what do we use it for?

The most recent legislation on this matter establishes that any processing of personal data must be made known to the data subject.
Clínica do Nariz e Face undertakes to process only the personal data strictly necessary for each process of access to our services.

In this context, Clínica do Nariz e Face will process the following data:
• Identification (name)
• Contact details (mobile number and email)

The data mentioned above will be used for the purpose of allowing you to contact us so that we can inform you about our services or for the purpose of booking a consultation. At any time, you may opt out of receiving this type of communication.

How long do we keep your personal data?

Your data will only remain in the system for the period strictly necessary to fulfil the purposes identified in this document. When that period expires, Clínica do Nariz e Face undertakes to delete, destroy or anonymise your data.

With whom may we share your personal data?

In certain situations, your data may be disclosed to external entities that provide services to us and that may need to contact you directly to proceed with the process. Clínica do Nariz e Face will never share your personal data with other companies or brands for commercial purposes. If you withdraw your consent, this does not affect the lawfulness of the processing carried out up to that date. The personal data requested on the website www.clinicadonarizeface.com is used exclusively for the purposes indicated and may be collected at several points:

Through the contact request form:

• Name;

• Email address;

• Telephone contact;

Through the user’s browsing of the website:

• IP address;

• User’s browser;

• User’s browsing device;

• Marketing preferences;

• Cookies, tags;

The main purpose of this collection is to improve the user experience on the website and for marketing analysis.

Mandatory Data

These fields are mandatory and are present in the form, being necessary for the fulfilment of the established purposes.

Consent to Receive Communications

If you have given positive consent for us to send you communications about our clinic, we will keep your data for the stated purpose until you cancel.

Updates to this Privacy Policy

Clínica do Nariz e Face has the right to change this document at any time, due to possible changes in legislation or any other situation that Clínica do Nariz e Face considers appropriate. The document may be reviewed periodically, so we ask you to visit this page to keep up to date with our procedures. If there is any change to the way we process data, we will ask for your consent again.

USERS’ RIGHTS

What are your rights and how can you exercise them?

As a data subject, the user has the following rights:

Right of Access: The data subject has the right to know which data has been collected about them. At any time, you may request the information collected, which must be made available in digital or physical format.

Right to Rectification: The data subject may request the rectification of the information collected at any time.

Right to Erasure: The data subject also has the right to have all the information collected about them deleted.

Right to Portability: The data subject may request that their data be transferred to another entity. This may be done by sending a file containing their personal information.

Right to Object: One of the new rights under the GDPR gives data subjects the possibility of objecting to the processing of their data. You may request at any time that your data not be processed.

How should you proceed in the event of a complaint?

You should submit it to the competent data protection authority. In Portugal, that authority is the Comissão Nacional de Proteção de Dados (CNPD). If you have any questions about this Privacy Policy or wish to exercise any of the rights mentioned above, please contact us by email: clinicadonarizeface@gmail.com

Cookies and similar technologies

Cookies are small files stored on your device when you visit a website. We use cookies and similar technologies (such as pixels and tags) only with your consent, except for those strictly necessary for the website to function. When you enter the website, you can accept, refuse or choose by category through the cookie banner.

Categories of cookies we use

Necessary: ensure the website works, such as saving your cookie choices and allowing forms to be submitted securely (Google reCAPTCHA). They do not require consent.

Statistics: allow us to understand, in aggregate form, how the website is used, so that we can improve it (Google Analytics 4).

Marketing: allow us to measure the effectiveness of our campaigns and show you relevant ads on other platforms, including remarketing (Google Ads and Meta Pixel, Facebook and Instagram). They may also be used by embedded third-party content, such as YouTube videos.

Third-party services

When you consent to the Statistics and/or Marketing categories, Google Ireland Limited and Meta Platforms Ireland Limited may collect browsing data (for example, pages visited, cookie identifiers, IP address and device information). This data may be transferred to the United States under the EU-U.S. Data Privacy Framework and/or standard contractual clauses approved by the European Commission. We use Google Consent Mode v2, which transmits your consent choices to Google.

You can consult the privacy policies of these services:
Google (Analytics, Ads, reCAPTCHA and YouTube): Privacy Policy e how Google uses data
Meta (Facebook and Instagram): Privacy Policy

The detailed list of cookies, their purpose and duration is available in our Cookie Policy.

Changing or withdrawing your consent

You can change or withdraw your consent at any time, as easily as you gave it, through the Cookie preferenceslink, available in the footer of every page. Withdrawing consent does not affect the lawfulness of the processing carried out up to that date.

You can also delete or block cookies in your browser settings: Google Chrome, Safari, Mozilla Firefox e Microsoft Edge.

Complaints

If you need to submit a complaint about our handling of personal data, you should submit it directly to the supervisory authority, the CNPD. However, before any dispute with the competent authorities, we ask you to contact Clínica do Nariz e Face to find an amicable solution.

Clínica do Nariz e Face Contacts

Email: clinicadonarizeface@gmail.com
Telephone: +351 915 808 584
Address: R. Orfeão do Porto, 52, 4150-798 Porto

Supervisory Authority Contacts

Comissão Nacional de Proteção de Dados (CNPD)
Address: Rua de São Bento, 148, 3º, 1200-821 Lisboa
Telephone: +351 213928400
Fax: +351 213976832
Email: geral@cnpd.pt